About queen casino

• What are the benefits of registering to QUEEN CASINO?
  QUEEN CASINO has a safe and regulated Curaçao license (License No. 365/JAZ) to provide you with the best casino experience. QUEEN CASINO offers a wide variety of games including live casino, slots and table games. You can enjoy the game with various promotions and bonuses at QUEEN CASINO
• Is the casino guaranteed to be fair?
  At QUEEN CASINO, we believe that fair play is the best way to satisfy our customers. You cannot results the outcome of the games, so this makes the games interesting for you and you may feel luck or unlucky. Our site is operated with the help of the best business partners and suppliers who believe in fair gaming. The results of all casino games on our site are generated by computer using the Random Number Generator (RNG) feature
• are personal information safely managed at QUEEN CASINO?
  After logging in, all information sent and received on QUEEN CASINO is encrypted using Secure Socket Layer (SSL) 256-bit system. Credit card information is encrypted and sent to QUEEN CASINO only once via the Internet. The information is stored in encrypted form in the QUEEN CASINO management system.

Account registration, forgot password, login

• Does it cost money to register?
  There is no need any money to register. To play for real money, you need to make a deposit. Please see also “How to Deposit”.
• How do I register?
  “Click on the New User Registration link at the top of the page to register. Each person can only have one account. Please make sure you enter accurate information during the registration process.
  If incorrect information is entered, it may take a long time to play or make a withdrawal. After submitting your information, you will receive an email for full registration, please click on the URL in the email to complete the full registration.”
• I cannot register as a user.
  To register, click on the “New Registration” button at the top of the page and fill out the registration form that appears. If you have any questions, we will be happy to answer them in our chat support on the bottom right.
• I forgot my password. How can I reset it?
  From the top of the home page, click [Forgot your password? (while logged out) and enter your registered e-mail address. A new password will be sent to your registered email address.
• how do I update my password and my user information?
  It’s easy. You can update your account from [My Account], [Settings].
• can I change my nickname?
  Yes, When you register for an account at QUEEN CASINO, you will be asked to enter your nickname as your display name on the site.You cannot change your nickname entered when you registered for an account, so please make sure it is correct.
• How do I change my newsletters subscription?
  If you want to change your newsletter or SMS subscription settings, you can do it from [View Settings] in [My Account].
• How do I unsubscribe?
  If you want to cancel your membership, please log in and contact our customer support team via email from [Help Center].

about deposits

• is there a deposit fee?
  Yes. Credit card deposits are subject to a 2.25% fee (up to $5). No other fees will be charged by other methods.
• how can I deposit?
  After logging in to QUEEN CASINO, you can deposit using your preferred deposit method by clicking the “”Deposit”” button displayed at the top of the page.
  *Credit cards (VISA/Mastercard), iWallet, ecoPayz, and Bitcoin are accepted as deposit methods.”
• can I choose the currency?
  “QUEEN CASINO accepts the following currencies.
  US Dollars (USD)”
• I cannot deposit
  There are several causes. Check if the deposit limit has been set. Sometimes, the payment service may stop the payment process for some reason. First of all, please make sure that the information you entered during the deposit process is correct (e.g. wrong numbers).
  If you cannot solve the problems, please ask on live chat or contact our customer support.
  Alternatively, please contact the payment service where you made the deposit to check the situation.
• Is there an exchange fee?
  QUEEN CASINO does not charge currency exchange fees to customers. Each payment service has its own regulations, so please contact each service.

about withdrawals

• is there a withdrawal fee?
  QUEEN CASINO charges a $5 fee for withdrawals of less than $50.There is no fee for withdrawals of $50 or more.
  Please keep in mind that any fees incurred by your payment institution are not under our control.
• how long does it take to withdraw?
  If your withdrawal request is made between Monday and Friday, it will generally take two business days. If your ID is required, it will be two business days after ID confirmation. If you make a withdrawal request on Saturday or Sunday, it will be processed on the following Tuesday in principle.
• I cannot withdraw
  There are some reasons for this, but the most common are that your bonus withdrawal requirements have not been met or that the amount you are trying to withdraw is greater than the balance in your account. In addition, you can only withdraw money that is already in your deposit account. If we thinks it necessary to verify your identity, you may not be able to make a withdrawal unless you have submitted the necessary documents.
• I made a withdrawal but I haven’t received the money
  If your withdrawal has not been completed after 7 business days, please contact our customer support.

about bonus

• is there a bonus?
  There are a variety of bonuses available, including first deposit bonuses ,other deposit bonuses and rebate bonuses. Please check promotion page when you want more detail information about bonuses.
• What are the withdrawal conditions for bonuses?
  Different bonuses have different withdrawal requirements. Please refer to the respective promotion page for the withdrawal requirements of each bonus.

about mobile gaming

• Can QUEEN CASINO also be played from mobile?
  Yes. Please access QUEEN CASINO or go to m.queen-casino.com. on your mobile
• do I also need to create a mobile version account?
  No. You can use your regular account information to log in.
• Are bonuses also offered from mobile users?
  Yes. We offer the same bonuses as on our regular site.
  For more information about bonuses on our mobile site, please visit the mobile site and www.queen-casino.com
• what games are available on mobile sites?
  You can enjoy all the same games as the PC version, including slots, table games, live games, sports betting, e-sports, virtual games, and more.

about casino games

• The connection was lost during the game.
  In the case of free spins, the results vary depending on the game and the game company. Please check the results after logging in again, and contact customer support if you have any questions.
  In the case of live games, if you have placed a confirmed bet, even if the connection is disconnected in the middle of the game, the result will be determined by the status at that time.
• What if the dealer makes a mistake?
  In the event that the dealer makes an unexpected mistake, a decision will be made by the live studio manager (pit boss).If the game can be continued, it will be continued; if not, the game will be cancelled and the betting money will be refunded.
• Can I hold or cancel my stake?
  No. All wagers cannot be held or cancelled after approval.

others

• I want to inquire other than the questions in the FAQs
  QUEEN CASINO provides support 24 hours a day, 365 days. If you have any questions, please visit our live chat or send e-mai to [email protected]